App Support — Johnson First Aid Training

Q: Where do I find courses?

In the app and at https://johnsonfirstaidtraining.com.au/.

Q: I can’t see AEDs on the map.

Check connectivity and allow Location in iOS Settings. Reopen the app after changing permissions.

Q: How do I report a bug?

Email skylandavsolutions@gmail.com with steps, screenshots, device model, iOS version, and app version.

Q: Will the app work for students under 16?

Yes, with parent/guardian approval. The app is educational and not a substitute for medical care.

Quick help, FAQs, and ways to contact us.

Email Support Privacy Policy Johnson Website

Contact

Best way to reach us:

Email: skylandavsolutions@gmail.com
Hours: Mon–Fri 9:00–17:00 AET

Troubleshooting

Force-quit the app, then reopen.
Open App Store → Updates → install latest version.
Restart your device.
Location features: Settings → Privacy → Location Services → allow for the app.
Still stuck? Email us with screenshots and steps to reproduce.

Data & Privacy

Read our Privacy Policy.
Request data deletion via email.
We use crash/diagnostic data to improve stability.

Frequently Asked Questions

Where do I find courses? Course information is available in the app and at johnsonfirstaidtraining.com.au.

I can’t see AEDs on the map. Check internet connection and Location permission (Settings → Privacy → Location Services). Reopen the app after changing permissions.

How do I report a bug? Email skylandavsolutions@gmail.com with steps to reproduce, screenshots, device model, iOS version, and app version.

Will the app work for students under 16? Yes—parents/guardians may approve downloads. The app is an educational tool for first aid training and is not a substitute for professional medical care.